Dencom New Zealand Limited provides the software on a as is basis.
Currently Dencom New Zealand Limited does not charge for software support for the
Dencom Global Address Book product, but this may change without notice.
Tech support may be contacted via phone or fax within office hours 9:00 to 5:00 New
Zealand Time Zone.
Note: all return correspondence will be via email.
Customers who purchase the software maintenance option will receive priority support
and free updates within the maintenance period.
Troubleshooting Information
If you need to contact the Support team, please forward as much information as
possible.
- Version of the Client.
(Both File and Product version)
- Dencom Global Address
Book Client - find the file DNZGAB32.DLL
(c:\windows\system32 directory) and if you right click on this file in
Windows Explorer select Properties then the Version Tab, then select
File version and then Product version from the list and note the
version information.
- Dencom Address book
Connect Client - find the file DNZOUT.DLL
(in c:\windows\system32 directory) and if you right click on this file in
Windows Explorer select Properties then the Version Tab, then select
File version and then Product version from the list and note the
version information.
- Print
Screens of the problem, if applicable.
- Any Database problems,
please forward a copy of the database (Zipped)
(Note any data received will be kept confidential and will be be destroyed once the
issues has been resolved).